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Client Overview

Otis Elevator Company is the world’s largest manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways.


Improve Customer Portal Functionality and Aesthetics

otis laptop view
otis mobile view
otis desktop view


Provide consulting strategy for aesthetic and functional updates to Otis' customer e-services portal so that customers get exactly what they need online, reducing the need for customer service calls.

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Rebel Solution

Rebel understood the that the general challenge of Otis' current e-service portal was that it was outdated and didn’t allow users to run customized reports or check the status of submitted requests.

Rebel proposed MyOtis: a single point of contact where customers could manage all their Otis products throughout the entire product lifecycle, in addition to enabling real-time account information. MyOtis also created online access to monitor and control equipment, as well as custom configuration of new products.

Rebel provided Otis with a roadmap for completing the MyOtis project, including detailed, high-fidelity wireframes for design and development.

Very happy with their recommendations, but always impressed by how Rebel tackles problems with a mixture of common sense and outside-the-box thinking.

Andrew Harris

otis Platform Design & Development

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